Delighting the customer is at the core of NDC's vision and purpose. By focusing on our customer's needs and exceeding their expectations, we create a positive experience with our product and brand. And that's really what great companies are all about. We care about our customers beyond the transaction. Delivering the above in surprising, authentic and consistent ways to win their hearts.

So what do we do to help a customer feel delighted. We:

• Answer their questions and solve their problems
• Help them reach their goals
• Understand what they need, not just deliver what they want (although we do that too)
• And go the extra mile

Here's a story I'd like to share about P.T. Dwi Indah, a leading printing and packaging materials manufacturer Indonesia. They're one of our valued customers. When their measurement systems were experiencing some issues and the company needed immediate help, our Customer Service team was there to provide prompt, remote support...and peace of mind.

To view the full story, check out the video blog here >>

OneNDC